General Terms and Conditions (GTC)

3.1 The prices listed in our online shop are in Euros (€) and include the statutory value-added tax (VAT). Shipping costs are calculated additionally and are clearly displayed during the ordering process. For deliveries outside the EU, import duties (e.g., customs, taxes) may apply and must be borne by you.

3.2 The purchase price is due upon the conclusion of the purchase contract, which occurs when you submit your order via the online shop. Payment is made using the payment methods offered during the checkout process (e.g., bank transfer, credit card, EPS, PayPal).

3.3 The goods remain the property of nice to meet me OG until full payment has been received.

3.4 If you are in default of payment, we reserve the right to reclaim the goods. In the event of payment default, we may also charge statutory default interest, reminder fees, and, if applicable, collection costs.

3.5 Offsetting against our claims is only permitted if your claims are undisputed or have been legally established. You may only exercise a right of retention if it is based on the same contractual relationship.

4.1 Unless otherwise agreed, delivery will be made to the address you provided during the ordering process. Delivery times are non-binding unless we have explicitly committed to a specific delivery date.

4.2 We generally ship your order within 3 business days of receiving it and sending you an order confirmation. Should delays occur, we will notify you as soon as possible.

4.3 Please check the package immediately upon receipt for any external damage or missing items. Report any damage or incompleteness to us promptly, but no later than 2 business days after receiving the delivery. Otherwise, we may not be able to guarantee reimbursement.

4.4 In case of delivery delays caused by force majeure, natural disasters, civil unrest, strikes (in our operations or those of suppliers/carriers), or other circumstances beyond our control, we are entitled to fulfill the delivery once the impediment is removed. However, if the delay exceeds 1 month beyond the originally agreed delivery period, both you and we have the right to withdraw from the contract in whole or in part. Further claims are excluded.

4.5 We are entitled to make partial deliveries if this is reasonable for you.
4.6 If you have not received your delivery within 7 days of the stated delivery date, please contact us immediately. After 30 days without feedback, it may become significantly more challenging to locate the shipment or process a refund. Our legal obligations under warranty or compensation remain unaffected.

4.7 Shipping costs will be clearly displayed and calculated during the ordering process. For deliveries to countries outside the EU, additional customs duties, taxes, or fees may apply, which you are responsible for.

5.1 Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days and begins on the day you (or a person designated by you, who is not the carrier) take possession of the goods.
To exercise your right of withdrawal, you must inform us (nice to meet me OG, Hauserstr. 4, 4040 Linz, Email: support@nicetomeetme.at of your decision to withdraw from the contract via a clear statement (e.g., by post or email). Sending the notification before the 14-day period expires is sufficient to meet the deadline. You may also exercise your right of withdrawal by returning the goods within 14 days of receipt without prior notice. In this case, please include a brief note or make it otherwise clear so that we can correctly assign your return.

5.2 Consequences of Withdrawal
If you withdraw from this contract in full, we will refund all payments received from you, including standard delivery costs. For partial withdrawals (i.e., returning only certain items), we reserve the right not to refund the original shipping costs. The refund will be made promptly, no later than 14 days after we receive your withdrawal notification, but not before we have received the returned goods or you have provided proof of their shipment. Refunds will be made using the same payment method you used for the original transaction, unless otherwise agreed.

5.3 Return Costs
Please return the goods within 14 days of your withdrawal. The return address is:
WeShip Fulfillment GmbH
Frikusweg 10
8141 Premstätten
Austria

Return shipping costs are generally borne by you unless we explicitly inform you otherwise (e.g., free returns during specific promotions). We provide a return label to simplify the return process. If you use this label, a proportional amount will be deducted from your refund. Detailed information about the current return fees can be found on our website. [Rückgabeseite].

5.4 Compensation for Depreciation
You are only required to compensate for any loss in value of the goods if this loss is due to handling that exceeds what is necessary to inspect the condition, properties, and functionality of the goods (as would be possible in a physical store). If the goods are used beyond this scope, we may deduct a reasonable amount from your refund as compensation for depreciation.

5.5 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to goods that have been custom-made or personalized according to your specifications. It also ceases to exist for sealed goods that are not suitable for return for health or hygiene reasons if the seal has been removed after delivery.

6.1 The statutory warranty provisions apply. The warranty period is 2 years from the date you receive the goods.

6.2 Obvious defects must be reported to us immediately, but no later than 14 days after receipt of the goods, in writing (e.g., by email). For hidden defects that become apparent later, you must notify us immediately upon discovery.

6.3 The warranty does not cover defects caused by external influences, improper use, or failure to follow care and washing instructions. If a defect is due to your misconduct or that of a third party, you are not entitled to warranty claims.

6.4 Please inspect deliveries immediately for completeness and condition. Notify us of any damaged or incomplete deliveries promptly, but no later than 2 business days after receipt. Otherwise, a full refund or replacement delivery may not be guaranteed. Your statutory warranty rights remain unaffected by this provision.

7.1 We are liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused by intentional or grossly negligent breaches of duty. For slightly negligent breaches of duty, we are only liable in cases of violation of essential contractual obligations (cardinal obligations), and liability is limited to typically foreseeable damages.The above limitations of liability do not apply in cases where we have fraudulently concealed a defect or have assumed a guarantee.

8.1 We process your personal data exclusively in accordance with applicable data protection regulations. For more information on data protection, please refer to our separate privacy policy.

9.1 Modification of the Terms and Conditions
We reserve the right to adjust or amend these Terms and Conditions as necessary. The current version will be published on our website and will apply to all orders placed after the date of publication.

10.1 Should any provision of these Terms and Conditions or of the contract concluded with you be wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision will be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.

10.2 Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.3 The place of jurisdiction is Linz, unless mandatory statutory provisions (e.g., for consumers) provide otherwise.

10.4 The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.