nice to meet me
Customer Service

Do you have questions about the ordering process, returns, exchanges or need advice?

Just send us an email and we will take care of your request as soon as possible!


Maicol is typically available at our Vienna store from Monday to Friday between 11:00 and 18:00. To make sure he is not on vacation when you wish to visit the shop, you can check the opening hours on Google or contact Maicol at +43 676 5410679 or

To make an appointment for shopping in Linz, please contact Denise at +43 650 5896589 or

Unfortunately, the warehouse team cannot accommodate exchange requests that are noted in writing in the package. Please simply return the merchandise to us and you will be refunded the value of the merchandise to your bank account/credit card/PayPal. Then reorder the desired exchange item.

Alternatively, send us an email and we will do our best to organize the exchange.

You have 14 days to try the merchandise you received. If something doesn’t fit perfectly, simply send it back to us.

For a return, the clothing must be unworn, unwashed, and intact. Labels must still be attached.

Towels and mats must not be opened or unrolled. Sealed packaging must also not be opened. In short, the merchandise must be in a condition that it can be resold.

Here you will find the link to our return form. You can use it if you like – or you can simply include your name and order number in the package so that we can identify your return.

Feel free to use our return labels for your return.

They are available if you have placed your order directly through our webshop.

You can print the return label yourself, you can find the link for it in the tracking email that you received from us. If you can’t find this email, please feel free to contact us.

Due to the increased costs of return shipments, we unfortunately have to pass on some of these costs to you.

For returns within Austria, we now charge a fee of €4, for returns within Germany €6 and for returns within the EU €10. However, we would like to emphasize that we still provide return labels for you to facilitate the return process. The fee will then be deducted from the refund of the purchase price.

Please choose a shipping provider that issues a shipping receipt with a traceable package number.

Warning: Packages shipped freight collect will not be accepted by us!

Please keep the receipt for the package or the tracking number, as we cannot accept liability for missing packages.

Return address:

WeShip Fulfillment GmbH
c/o nice to meet me OG
Frikusweg 10
8141 Premstätten // Österreich

We will process the refund as soon as possible.

If you have chosen advance payment or SOFORT transfer for payment, we will refund to your bank account. For credit card payments, the amount will be credited back to your credit card account and for PayPal to your PayPal account.

Depending on the workload of our warehouse, processing your return may take up to two weeks.

We will inform you by email about the refund. If the amount is not credited to your account within 2 weeks, please let us know.

If the package arrives damaged or incomplete, it is necessary to inform us immediately or at the latest within 2 working days. Furthermore, we cannot guarantee a refund.

We inspect each piece before it leaves our house. However, sometimes things slip through our eyes.

Please check the merchandise as soon as it arrives and notify us of any defects immediately. Later complaints can no longer be taken into consideration.

If the package arrives damaged or incomplete, it is necessary to inform us immediately or at the latest within 2 working days. Furthermore, we cannot guarantee a refund.

We of course provide replacement for faulty products and also cover all shipping costs.